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Teacher Subscription FAQs

  • Updated

Find answers to common questions about managing your Classkick Pro teacher subscription.

1) How do I purchase Classkick Pro?

You can upgrade to Classkick Pro directly in your account:

1. Click Hello, (your name)! in the top-left corner.

2. Click Profile > PLAN.

3. Click UPGRADE.

The teacher Plan page is shown with arrows pointing to the name of the page.

Learn more about upgrading to Pro Teacher here: Upgrade to Classkick Pro - Teacher

2) Will I be notified before each auto-renewal? How will I know when I will be charged?

Yes. You’ll receive a reminder email one week before your renewal date (monthly or annual).

  • Sent to your billing email address

  • Check your spam folder if you don't see it.

Still can't find the reminder or need information on your renewal? - Submit a Support Request

3) How do I cancel my membership?

1. Click Hello, (your name)! in the top-left corner.

2. Click Profile > Plan.

The plan page is highlighted. An arrow points to the Profile section for where to click and the page is on the plan tab.

3. Click CANCEL PRO. The Plan page is showing with arrows pointing to the cancel pro option to click under the plan information.

NOTE: You will not lose access immediately after canceling.

Your subscription will remain active until the end of your billing period.

Please Submit a Support Request if you need any support with canceling. 

4) How do I update my payment information?

1. Click Hello, (your name)! in the top-left corner. The teacher page shows an arrow pointing to the Profile tab. 2. Click Profile > Plan.

3. Click UPDATE PAYMENT INFO. From the profile tab, the page shows the plan tab. Arrows point to the option to update payment info.

5) How do I get a refund?

For full details, please see our refund policy listed on our Terms of Service.

If you believe you qualify for a refund:

If switching to a school account, be sure to cancel your individual subscription to avoid additional charges.

6) Where do I find my invoice?

Invoices are emailed after each payment.

  • Check your inbox and spam folder

  • If needed, Submit a Support Request and include the following information:

    • Your account email

    • The month you need

7) When will I be charged?

You will be charged:

  • Immediately when you upgrade  
  • Again on your renewal date (monthly or annual)

Your renewal date is based on when you first upgraded.

8) What happens if I cancel? Will I lose access immediately?

Canceling does not cancel your current subscription. It cancels the auto-renewal.

Your subscription will remain active until the end of your current billing period.

You will not be charged again after canceling.

9) What happens if my payment fails?

If a payment fails:

  • You may receive an email notification.
  • You can update your payment method under Profile > Plan.

If the issue continues, please Submit a Support Request

10) I have Pro Teacher, but my school just bought a Pro School Plan. What do I do?

If you are moving to a school or district subscription:

1. Cancel your individual Pro subscription. 

2. Join your school account.

Learn more here: Change Your Pro Subscription Plan

11) Where can I see my renewal date?

Your renewal date is available under Profile > Plan in your account.

To see your renewal date:

1. Click Hello, (your name)! in the top-left corner.

2. Click Profile > PLAN.

Need More Support?

 

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