Find solutions to common issues when using Classkick.
Before troubleshooting, try these quick fixes:
• Refresh your page
• Log out and log back in
• Try a different browser (Chrome recommended)
• Restart your device
These steps solve many common issues.
1) Why can’t I use my audio or camera tool?
If you are having trouble with microphone and camera access, please see ensure you have access permissions enabled.
Audio Tool and Add Image Tool may be helpful as well.
2) I am having Google Login issues. What should I do?
1. Clear the history/cache on your Chrome browser.
2. Update your iOS software and Classkick app version if on an iPad. Uninstall and reinstall the app if needed.
3. Ensure that cookies are NOT BLOCKED.
4. Have your teacher check this TROUBLESHOOTING GUIDE for a list of sites that should be whitelisted so that Classkick is not blocked.
5. Type chrome://extensions/ in your URL. Turn off extensions/plugins
6. Reach out to your teacher or Submit a Support Request. We may need to reset your account.
3) Classkick won't work on my iPad. What should I do?
1. Check that you have the latest iOS software running:
- Tap the Settings icon.
- Tap General.
- Tap Software Update.
2. Check that you have the latest Classkick app version at the bottom of the login screen.
3. Update Classkick app.
4. Uninstall and re-install Classkick app.
5. Restart iPad.
If you continue to have any issues, please reach out to your teacher.
IMPORTANT: Our team recommends using the Classkick APP on iPad and NOT using Classkick on a browser on iPad.
4) I am trying to log into Classkick, but it says I am logged into another device.
This means that your teacher has the Single Device Login feature turned on.
If you get this error, you may have exited Classkick without properly logging out (ex. you closed the window or tab).
1. Reach out to your teacher to ask them to turn this feature off for the time being.
2. Click Sign Out when you leave Classkick.
5) Whenever I try to use the pen or other tools, my slide turns white!
Check to see if there is a Dark Mode/Dark Screen Reader extension or plugin enabled.
• Turn off Dark Mode extensions
• Disable any browser extensions
These can interfere with how tools display on the slide.
6) Why is my assignment not loading?
Try the following:
• Refresh your page
• Check your internet connection
• Try a different browser (Chrome recommended)
• Restart your device
If it still doesn’t load, contact your teacher.
Still have questions? Reach out to your child's teacher or Submit a Support Request