If you need to change your Pro subscription, follow the instructions below based on your situation.
NOTE: Plans cannot be switched during an active subscription.
To switch plans, you must cancel your current subscription first. Your access will remain active until the end of your billing period.
Click on each heading to expand for more information on the topics listed above.
1) Switch Between Pro Teacher Plans
(Example: Starter → Expert)
1. Click Hello, (your name)! in the top-left corner.
2. Select Profile > Plan.
3. Click CANCEL PRO.
Your subscription will remain active until the end of your billing period.
4. After your plan expires, return to Profile > Plan.
5. Click UPGRADE PLAN.
6. Select your new plan and submit payment.
Your new subscription will begin immediately after purchase.
You will not lose assignments or student work during this process.
2) Switch from Individual Pro Teacher --> Pro School
If your school has purchased Pro access, you will need to:
1. Join your school’s organization using a Pro Invite Code or under Profile > Organization.
- Please see this help center article for information on how to join your school's organization.
2. Confirm your school's Pro subscription is active.
3. Cancel your individual Pro subscription under Profile > Plan to prevent future charges.
IMPORTANT:
- Joining your school's subscription does not automatically cancel your individual subscription.
- Your individual plan will remain active until the end of your billing period.
Please Submit a Support Request if you need any assistance.
3) Switch from Pro School --> Individual Pro Teacher
If you are leaving a Pro school or district and would like to continue Pro access individually:
1. Click Profile > Organization.
2. Select LEAVE ORGANIZATION.
3. Go to Profile > Plan.
4. Click UPGRADE PLAN.
5. Choose your preferred individual plan and submit payment.
4) How Do I Get a Refund?
If you have questions about refunds, please review our refund policy.
To request a refund, Submit a Support Request and include:
The email associated with your account
Your school name (if applicable)
A brief description of your request
5) Frequently Asked Questions
Will I lose my assignments or student data when I cancel?
No. Your assignments and student work remain in your account.
If you have more than 10 assignments, you will be unable to create new assignments while your account is Basic, but none will be deleted.
You will temporarily lose access to Pro Features, such as folders, but once the account is upgraded to Pro again, the folders and other features will return.
Does canceling remove Pro access immediately?
No. Your access remains active until the end of your current billing period.
Can I upgrade immediately after canceling?
You must wait until your current subscription expires before purchasing a new plan.
You can check your subscription end date under Profile > Plan.
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