If you or your students are having trouble logging into Classkick using Google Login, try the troubleshooting steps below.
These steps address common issues related to Google accounts, browser settings, and network restrictions.
1) Reset Your Google Account Session
Refreshing the Google login session often resolves login issues.
1. Completely sign out of all Google accounts.
2. When signing back in, select Remove the account instead of signing in.
3. Click the minus (-) icon next to the account.
4. After removing the account, sign in again when prompted.
5. This will refresh the Google authentication session.
2) Check Your Browser Settings
If you are logging in from a web browser (such as Chrome), check the following:
- Clear your browser cache and cookies.
- Disable any browser extensions or plugins that may block login.
- Type chrome://extensions/ in your URL. Turn off extensions/plugins
- Ensure that cookies are NOT BLOCKED.
- Confirm you are logged into a Google account at: https://accounts.google.com
- If you are already logged in, try signing out and signing back in before attempting to log in to Classkick again.
3) Check School Network Restrictions
Some school networks block Google authentication services.
Ask your IT administrator to confirm that the following domains are allowlisted:
apis.google.com*.apis.google.comaccounts.google.com
Additionally:
Ensure third-party app access is allowed
Confirm Classkick is permitted on your network
For a full list of required domains, see our Troubleshooting Guide.
4) Confirm the Account Exists
The Continue with Google button only works if the user already has a Classkick account.
If you or your student do not yet have an account, create one here:
https://app.classkick.com/signup/choice
After creating the account, return to the login page and select Continue with Google.
5) “Sorry, Something Went Wrong” Error
If you receive the error message: “Sorry, something went wrong. (Failed to authenticate with Classkick)” please Submit a Support Request.
Include the following information in your message:
The full error message
The device being used
The browser or app version
6) Fix “ID Token Expired” Error (iPad)
If you see the message “ID Token expired” when logging in with Google on an iPad:
1. Make sure that the time/date settings on the iPad are correct. If not, please correct them and log in again.
2. Delete the app and reinstall after an hour.
This refreshes the authentication token used by Google login.
Still Need Help?
If you continue to experience issues logging in with Google, please submit a support request and our team will help investigate the issue.