Having trouble with your roster? Use the guide below to quickly identify and fix common issues.
1) Why are students showing up multiple times on my roster?
This usually happens when students enter their names differently across assignments.
To prevent this from happening, we encourage you to lock the roster after all of your students have joined.
To lock your roster,
1. Under Rosters & Co-Teachers, click a roster.
2. Open the roster you want to lock.
3. Click on the 3 dots in the top-right corner.
4. Click on Lock Options.
5. A popup will appear with two options - Lock this Roster and Single Device Login
6. Click Lock this Roster
Please watch the video below for a quick demonstration of locking a roster:
2) Why can’t I add students to my roster?
There are a few common reasons:
1. Student accidentally created a teacher account
Only student accounts can be added to a roster.
Fix:
1. Student goes to Profile.
2. Click DELETE ACCOUNT.
3. Sign up again as a student - Sign Up
Student should click Profile then DELETE ACCOUNT. They can then sign up for a student account here.
2. Google Classroom roster isn’t syncing
Try the following:
1. Go to Rosters & Co-Teachers.
2. Click the sync (double arrow) icon.
If that doesn’t work:
- Make sure students are rostered in Google Classroom first.
- Log out of all Google accounts on your device.
- Log out of Classkick and log back in using CONTINUE WITH GOOGLE.
- Ensure students are using student accounts (not teacher accounts).
3. Students haven't logged into Classkick yet.
If an account was created using Google Classroom roster import, the student must log in at least once to activate their account.
NOTE: Have students click CONTINUE WITH GOOGLE when logging in.
This activates the students' accounts. Otherwise, teachers will be unable to add these students to additional rosters.
4. Student already has a Portfolio account
If a student already has an existing account, they can add themselves with the class code.
To add a student who already has a Portfolio account,
1. The student will log into their existing account.
2. Share an assignment's class code with the student.
3. Student clicks the + (green button).
4. Student types in the class code and clicks SUBMIT.
Learn more: Add Existing Portfolio (Paid) Student Accounts to a Roster
Still stuck?
Please Submit a Support Request and include:
- Your roster name
- Student names/emails/usernames
- What you’ve already tried
3) How do I remove duplicate or incorrect students?
To remove a student:
1. Click Rosters & Co-Teachers.
2. Open the correct roster.
3. Click the X next to the student's name.
NOTE: This will remove all the work associated with that particular student. To recover the student work, re-add the student to the roster with the same username.
4) Why can’t I edit a student’s details?
You may see this error: Sorry, that user isn't a member of your organization.
This usually means:
- The student is on a different or old subscription.
- Their account was created under another teacher.
Solution:
Please Submit a Support Request and include:
- The name of the roster the student should be in
-
Student’s email/username
Need More Support?